Returns & Refunds

01Return Window & Eligibility

30-day return period

Eligible items may be returned within 30 days from the date of delivery. The return period begins on the date the shipment is recorded as delivered by the applicable carrier. A return request must be submitted within the applicable 30-day return period.

Submitting a return request does not automatically mean that the return has been approved. All returns are subject to the eligibility conditions stated in this policy.

Condition requirements

To qualify for a standard return, the product must generally be:

• Unworn, unused, undamaged and unaltered
• In resalable condition
• Returned with the applicable originally supplied packaging, documentation and accessories where reasonably required
• Returned with any certificate or authenticity documentation originally supplied
• Returned with any warranty card originally supplied
• Returned with any included accessories
• Returned with any complimentary gifts supplied with the order, where applicable

Products that show signs of wear, damage, alteration, misuse, improper care, or other material loss in value may not qualify for a full refund. Where permitted by applicable law, MARIELCO may reject a return or make an appropriate deduction where the returned item has suffered a material loss in value.

Bags, shoes and watches

The same applicable return eligibility requirements apply to MARIELCO bags, shoes and watches. Eligible items must remain unworn, unused, undamaged and unaltered, with the applicable originally supplied packaging and components.

Signs of use on a bag, shoe soles, watch straps or bracelets may affect eligibility or the refund amount where legally permitted. Alterations or adjustments that materially change the product may also affect eligibility. Genuine defects and mandatory consumer rights remain subject to the protections below.

Natural materials

Products containing leather or other naturally occurring materials may naturally vary from one piece to another. Normal variations may include differences in color, tone, texture, grain, surface characteristics and natural markings.

These natural characteristics are part of the material and are not considered manufacturing defects. A return cannot be classified as a defective-product return solely because a natural material differs reasonably in appearance from the product photography.

This does not apply to genuine defects, damage, breakage, incorrect items, or significant manufacturing problems.

02How to Request a Return

Contact us first

Before returning any item, please contact MARIELCO Customer Care. Please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs where necessary
• Any other information reasonably required to review the request

After reviewing your request, MARIELCO will confirm whether the return is eligible. If approved, we will provide return authorization, the authorized return address, return instructions, and any applicable return reference information.

Do not send merchandise back before receiving return authorization.

Dispatch deadline

Once a return request has been approved, the customer must dispatch the return within 7 calendar days from the date the return authorization is issued.

The product does not need to arrive at the return facility within 7 calendar days. The requirement is that the customer hands the shipment to the return carrier within the applicable period. MARIELCO may request tracking information or other proof showing when the return was dispatched. Returns sent substantially later than the authorized return period may be refused.

Return address

MARIELCO does not use one universal public return address for every return. The appropriate return destination may vary depending on the product, order, customer location, return reason, logistics requirements, and applicable return procedure.

The authorized return address will be provided by MARIELCO Customer Care after your return request has been approved.

Do not return merchandise to MARIELCO's legal business address or original shipping origin unless specifically instructed to do so by MARIELCO.

Unauthorized returns may be delayed, refused, lost, or returned to the sender. Products returned without prior authorization may be sent to the wrong facility or experience longer processing times. MARIELCO cannot guarantee proper processing of merchandise sent to an unauthorized address.

03Return Shipping

Tracking your return

Customers arranging their own return shipment are strongly encouraged to use a trackable shipping service. Please retain your tracking number, shipping receipt, proof of postage, and delivery confirmation until the return and refund process has been completed.

MARIELCO may request this information if there is a dispute concerning whether or when a return was shipped.

Lost return shipments

For change-of-mind returns where the customer arranges the return shipment, responsibility for the parcel remains with the customer until it is delivered to the authorized return destination.

MARIELCO is not responsible for return parcels lost by a shipping provider selected independently by the customer. Customers should consider purchasing appropriate shipping insurance where the returned merchandise has significant value.

Damaged return shipments

Customers are responsible for packaging returned products appropriately. If a returned product is damaged during return transportation because it was inadequately packaged, the refund may be affected where legally permitted.

Please use suitable protective packaging and follow any return instructions provided by MARIELCO.

04Change-of-Mind Returns

If you wish to return an eligible product because you changed your mind, no longer want the item, prefer another style, ordered the wrong size, or prefer another product, the return will generally be treated as a change-of-mind return.

For eligible change-of-mind returns:

• The customer is responsible for return shipping costs
• The customer must arrange the return shipment
• MARIELCO does not normally provide a prepaid return label
• A tracked shipping service is strongly recommended
• The returned product must satisfy all applicable return conditions

The customer remains responsible for the return shipment until it is received at the authorized return location. We strongly recommend using a reliable shipping method with tracking, delivery confirmation, and appropriate insurance where necessary.

Complimentary shipping and returns

Receiving complimentary Standard Shipping does not mean that change-of-mind return shipping is free. For example, an order qualifying for complimentary Standard Shipping at USD 298.00 or more may still require the customer to pay return shipping if the return is based solely on personal preference.

MARIELCO covers reasonable return shipping costs where the return results from a confirmed MARIELCO error or qualifying product defect.

05Faulty or Incorrect Items

If you receive an item that is defective, damaged, incorrect, or significantly different from the item ordered due to a fulfillment error, please contact MARIELCO Customer Care as soon as reasonably possible. We may request photographs or other reasonable information to confirm the issue.

Where the problem is confirmed to be the responsibility of MARIELCO, we will provide an appropriate solution, which may include:

• Replacement
• Exchange
• Repair where appropriate
• Refund

The customer will not be required to bear reasonable return shipping costs resulting directly from a confirmed MARIELCO error.

Return labels for faulty items

Where possible, MARIELCO may provide a prepaid return shipping label for a confirmed defective, damaged, or incorrect item.

If a prepaid return label cannot reasonably be provided in the customer's location, MARIELCO may ask the customer to arrange return shipping using a reasonable shipping method approved by MARIELCO in advance. In such cases, MARIELCO will reimburse reasonable authorized return shipping costs.

Customers should not purchase unusually expensive return shipping services without prior approval and expect automatic reimbursement.

06Exchanges

Eligible products may be exchanged subject to return eligibility, product availability, inventory availability, and applicable shipping conditions. MARIELCO does not advertise all exchanges as free.

Change-of-mind exchanges

If the customer wishes to exchange an eligible product because of personal preference, size, style, or another non-defect reason:

• The customer is responsible for the return shipping cost
• The returned product must satisfy the applicable return conditions
• The customer may be responsible for shipping costs associated with sending the replacement product
• Exchange availability depends on inventory

If a direct exchange cannot be reasonably processed, MARIELCO may ask the customer to return the original product for a refund and place a new order.

Exchanges due to MARIELCO error

If an exchange is required because MARIELCO sent the wrong product, the wrong size, a defective item, or an item damaged due to a confirmed fulfillment issue, MARIELCO will cover reasonable related shipping costs.

Where appropriate, MARIELCO will arrange or reimburse the return shipment and send the correct replacement item without charging the customer additional Standard Shipping fees caused by the error.

07Non-Returnable Items

Sale items

Products sold at a discounted, promotional, or sale price are not eligible for change-of-mind returns or exchanges. This includes products purchased during promotional sales, seasonal sales, clearance events, discount campaigns, and other price-reduction promotions.

This restriction does not limit the customer's rights where the product is defective, damaged, incorrect, or otherwise subject to rights that cannot legally be excluded. Where applicable law provides mandatory consumer rights, those rights continue to apply.

Final sale items

Products clearly marked Final Sale before purchase are not eligible for change-of-mind returns or exchanges. This does not exclude any mandatory rights relating to defective, damaged, incorrect, or misrepresented products where applicable law provides otherwise.

Customized and personalized items

Customized, engraved, personalized, made-to-order, or specially altered products are generally not eligible for change-of-mind returns or exchanges. Once a customized or personalized item has entered production, it may also no longer be eligible for cancellation.

However, this restriction does not apply where the product arrives defective, arrives damaged, is materially different from the approved customization, is incorrect due to a MARIELCO error, or is otherwise covered by mandatory consumer rights.

08Refunds & Deductions

Refund processing

Once a returned item has been received at the authorized return location, MARIELCO will inspect the product. For an approved refund, MARIELCO will normally process and initiate the refund within 2 business days after receipt of the returned item.

The refund will be issued to the original payment method used for the order unless otherwise required by applicable law.

When the refund appears

MARIELCO controls when an approved refund is initiated, but we do not control how quickly a bank, card issuer, payment processor, digital wallet provider, or other financial institution posts the refund to the customer's account.

After MARIELCO has processed the refund, the time required for the funds to appear depends on the original payment method and financial institution. Customers should contact their payment provider if a processed refund does not appear within the provider's normal processing period.

Original shipping charges

For change-of-mind returns, original shipping charges are generally non-refundable.

For orders below USD 298.00, paid Standard Shipping starts at USD 50.00 for the first item plus USD 15.00 per additional item, before any applicable checkout adjustments. The original shipping amount actually charged is generally non-refundable for a change-of-mind return. For qualifying orders of USD 298.00 or more, complimentary Standard Shipping has an original charge of USD 0.

If the customer voluntarily selected a paid Express Shipping service, the original Express Shipping charge is generally non-refundable for a change-of-mind return. This does not limit any applicable rights where the return results from a confirmed MARIELCO error, defective product, incorrect item, or other circumstance where applicable law requires otherwise. See our Shipping & Delivery Policy for shipping charge details.

No restocking fee

MARIELCO does not charge a restocking fee for eligible returns. No separate restocking charge will be deducted simply because an eligible product is returned.

However, where legally permitted, a refund may be reduced if the customer's handling of the product has caused a material loss in value. Examples may include:

• Visible wear or damage
• Missing product box
• Missing certificate or warranty documentation
• Missing included accessories or complimentary gifts
• Unauthorized alteration, resizing or modification
• Improper packaging during return

Any such deduction relates to the loss in value of the returned merchandise and is not a restocking fee.

Missing return components

Customers should return all items and materials originally supplied with the product where reasonably applicable, including the product box, certificate, authenticity documentation, warranty card, accessories, complimentary gifts, and other included materials.

Failure to return important components may affect the refund amount where their absence causes a material reduction in product value and where such a deduction is permitted by applicable law.

Promotional gifts

If an order includes a complimentary or promotional gift and the qualifying merchandise is later returned, MARIELCO may require the promotional gift to be returned as part of the return. If the promotional gift is not returned, an appropriate deduction reflecting its reasonable value may be made where permitted by applicable law.

Partial returns

Where an order contains multiple products, customers may return only eligible items rather than the entire order. Refunds for partial returns will be calculated based on the eligible returned merchandise and the applicable terms of this policy.

Original shipping charges are generally not recalculated or refunded for change-of-mind partial returns.

09Cancellation & Refused Delivery

Order cancellation

Customers may contact MARIELCO Customer Care to request cancellation of a standard, non-customized order before dispatch. MARIELCO does not charge a cancellation fee where an eligible order is successfully cancelled before shipment.

However, cancellation requests are not guaranteed. We will make reasonable efforts to stop the order if it has not yet progressed too far through fulfillment.

Cancellation after dispatch

Once an order has been dispatched, it can no longer be treated as a pre-shipment cancellation. If the customer no longer wants the product after dispatch, the order will normally need to be handled under the applicable return process after delivery.

The customer should not refuse delivery as a substitute for following the authorized return process unless MARIELCO specifically instructs otherwise.

Customized order cancellation

Customized, engraved, personalized, made-to-order, or specially altered products may become non-cancellable once production or customization has begun. If you wish to cancel a customized order, please contact MARIELCO Customer Care immediately. We will confirm whether cancellation remains possible based on the production status.

Refused deliveries

Customers should not refuse delivery solely because they have changed their mind. A refused shipment may result in reasonable return shipping, storage, carrier, customs or other logistics costs actually incurred as a result of the refusal.

Where legally permitted, such reasonable costs may be deducted from an applicable refund. Please contact MARIELCO Customer Care and follow the authorized return procedure whenever possible.

10Your Rights & Contact

Consumer rights

This Returns & Refunds Policy is intended to explain MARIELCO's standard commercial return practices. Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection law provides greater rights than this policy, the applicable mandatory legal requirements will prevail.

Abuse of the return policy

MARIELCO reserves the right, where permitted by applicable law, to refuse or restrict returns in cases involving apparent abuse, fraud, repeated misuse, product substitution, intentional damage, or other improper activity. Nothing in this section limits mandatory consumer rights.

Related policies

This Returns & Refunds Policy should be read together with MARIELCO's:

• Shipping & Delivery Policy
• Terms & Conditions
• Warranty Policy
• Privacy Policy

Where another MARIELCO policy addresses a specific issue in greater detail, the applicable terms of that policy may also apply.

Policy updates

MARIELCO may update this Returns & Refunds Policy from time to time to reflect changes in business operations, product offerings, shipping arrangements, return procedures, payment processing, or applicable laws and regulations.

The latest version will be published on this page with the applicable update date. Unless otherwise required by law, the policy applicable to an order will generally be the version in effect when the order was placed.

Contact us

For return, refund, exchange, cancellation, defective product, or incorrect order inquiries, please contact MARIELCO Customer Care.

Please include your order number and relevant details so that we can assist you efficiently.

Do not send merchandise to any address until MARIELCO has reviewed your return request and provided the authorized return instructions.