Shipping & Delivery

01Origin & Processing

Shipping origin

MARIELCO orders are fulfilled and dispatched from Guangzhou, China. Shipping routes, logistics providers, transfer hubs, and last-mile delivery partners may vary depending on the destination, service availability, customs requirements, product availability, and operational conditions.

Our shipping origin is separate from MARIELCO's legal business address and from any authorized return address.

Order processing time

Orders are normally processed and dispatched within 1–2 business days. Processing begins after the order has been successfully placed and payment has been confirmed. Processing may include:

• Payment and order verification
• Product inspection and quality control
• Packaging
• Shipping documentation
• Carrier handover

MARIELCO does not guarantee same-day dispatch.

Order cut-off time

Our standard order cut-off time is 2:00 PM China Standard Time (UTC+8). Orders placed before the cut-off time on a business day may begin processing that business day. Orders placed after the cut-off time will normally begin processing on the next business day.

Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.

Business days

For the purposes of this policy, business days generally refer to Monday through Friday, excluding applicable public holidays and other non-operational days affecting our fulfillment or logistics partners. Delivery carriers and destination countries may observe different public holiday schedules.

02Shipping Options & Costs

Free Shipping

Orders USD 298.00+

Standard Shipping

Standard Shipping

USD 50.00 + USD 15.00

For each additional item

Express Air Shipping

USD 70.00 + USD 20.00

For each additional item

Standard Shipping

Standard Shipping is the default shipping method. Below the free-shipping threshold, the charge is USD 50.00 for the first item, plus USD 15.00 for each additional item. Quantities count as individual items.

Complimentary Standard Shipping

Orders with a qualifying merchandise subtotal of USD 298.00 or more receive complimentary Standard Shipping. Free shipping applies only to Standard Shipping; Express Air Shipping remains a paid option.

How eligibility is calculated

The qualifying merchandise subtotal is calculated after applicable discounts and coupons. Shipping charges are not included. A subtotal of USD 298.00 qualifies; a subtotal below USD 298.00 does not.

Express Air Shipping

Express Air Shipping costs USD 70.00 for the first item, plus USD 20.00 for each additional item. It remains a paid service when an order qualifies for free Standard Shipping. Availability varies by destination; delivery dates are estimates unless a guaranteed date is specifically stated at checkout.

Promotional shipping offers

Temporary shipping promotions may have destination, minimum-spend or service restrictions. Where the terms of a specific promotion differ, the terms presented at purchase apply. Review the final charge at checkout before completing payment.

03Delivery Times

Estimated delivery

For Standard Shipping, most orders are expected to arrive within 7–30 business days from the date the order is placed. This estimated delivery period includes both order processing and transportation time.

Actual delivery times depend on factors including:

• Destination country or region
• Customs processing and local import procedures
• Carrier routing and last-mile delivery availability
• Public holidays
• Severe weather
• Remote-area delivery
• International logistics conditions

The 7–30 business day timeframe is an estimate and is not a guaranteed delivery date.

Transit time

After dispatch, transit time may vary depending on the destination and selected shipping method. For Standard Shipping, transit time generally falls within the overall 7–30 business day order-to-delivery estimate, though typical transit may vary considerably by destination.

International shipments may require additional time for customs clearance or transfer between international and local delivery partners.

04Where We Ship

Worldwide shipping

MARIELCO ships to most countries and regions supported by our international logistics partners. However, delivery may not be available to certain destinations due to:

• International sanctions and trade restrictions
• Applicable laws or regulations
• Customs or local import restrictions
• Carrier service limitations
• Security restrictions
• Exceptionally remote locations
• Temporary logistics disruptions

Available delivery options will be determined during checkout. If shipping to a particular destination is unavailable, the applicable shipping option may not be offered.

Remote areas

Certain remote, rural, island, military, or difficult-to-access locations may require additional delivery time. In some cases, our logistics providers may be unable to deliver to a specific remote location.

If we are unable to fulfill delivery to the address provided, MARIELCO may contact the customer to request an alternative delivery address or discuss another appropriate solution.

05Carriers & Tracking

Shipping carriers

MARIELCO works with a range of international logistics providers, freight networks, postal operators, and local last-mile delivery partners. We do not guarantee that every order will be shipped using a specific carrier.

The carrier selected for an order may depend on destination, shipping method, carrier availability, customs requirements, service coverage, package characteristics, and operational conditions. The carrier shown in tracking information may also change during international transit if the shipment is transferred to another logistics or last-mile delivery partner.

Order tracking

Tracking is available for all shipped MARIELCO orders. Once an order has been dispatched and tracking information becomes available, customers can track their shipment through our Order Tracking page.

Tracking information may take some time to appear after the shipment has been handed over to the logistics provider. During international transportation, tracking updates may occasionally pause while a shipment is:

• In transit between countries
• Awaiting customs clearance
• Being transferred between carriers
• Entering the destination country's logistics network

A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

06Duties, Taxes & Customs

Duties and taxes

Applicable standard import duties and taxes associated with eligible MARIELCO shipments are handled by MARIELCO. Customers should not normally be required to pay additional standard import duties or taxes when receiving an eligible MARIELCO order.

However, additional charges resulting from circumstances outside the normal import process may not be covered by MARIELCO. Examples may include charges caused by:

• Incorrect customer information
• Refused delivery
• Repeated failed delivery attempts
• Extended storage
• Customer-requested rerouting
• Unauthorized address changes
• Special local administrative requirements

If you receive an unexpected request for standard import duties or taxes relating to your MARIELCO shipment, please contact MARIELCO Customer Care before making payment whenever reasonably possible.

Customs clearance

International orders may be subject to customs clearance procedures in the destination country or region. Customers may be required to provide reasonable information requested by customs authorities, carriers, or local delivery partners to complete delivery. This may include:

• Recipient name
• Telephone number
• Identification information where legally required
• Address confirmation
• Import-related documentation

Customers are responsible for providing accurate information when required for lawful customs clearance. Delays caused by customs authorities or by failure to provide required information may extend the estimated delivery time.

07Your Address & Delivery

Shipping address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully verify:

• Recipient name
• Street address and apartment or unit number
• City, state or province
• Postal or ZIP code
• Country or region
• Telephone number

MARIELCO may not be responsible for delays or reasonable additional costs resulting directly from inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Address changes

If you need to change your shipping address, please contact MARIELCO Customer Care as soon as possible after placing your order. We will make reasonable efforts to update the address before dispatch. However, once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If the carrier accepts an address modification after dispatch, additional charges may apply. Additional shipping, rerouting, storage, or redelivery costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

Incorrect or incomplete address

If a shipment cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, additional costs may arise. These may include redelivery fees, address correction fees, return shipping, storage charges, or rerouting fees.

Where legally permitted, costs caused by incorrect information supplied by the customer may be the customer's responsibility.

Failed delivery attempts

Customers are responsible for monitoring tracking information and cooperating with reasonable delivery requirements. If a delivery attempt fails, the carrier may attempt redelivery, hold the package at a local facility, request customer contact, return the shipment to a logistics facility, or return the shipment to sender.

Customers should respond promptly to carrier notices where action is required.

Signature requirements

Some shipments may require a signature upon delivery depending on order value, destination, carrier requirements, local regulations, and security considerations. Where a signature is required, customers should ensure that an authorized person is available to receive the shipment.

Delivery confirmation

A shipment may show as delivered when the applicable carrier records delivery to the shipping address or another authorized delivery location. If tracking shows delivered but the package cannot be located, please complete the checks below and contact MARIELCO Customer Care if necessary:

1. Check the delivery location carefully.
2. Check with household members, reception staff, neighbors, or building management where appropriate.
3. Review any carrier delivery notes.
4. Contact the carrier if appropriate.
5. Contact MARIELCO Customer Care if the package still cannot be located.

We will provide reasonable assistance in investigating the shipment.

08Delays, Loss & Damage

Delivery delays

International delivery times are estimates. Occasional delays may occur because of circumstances outside MARIELCO's reasonable control, including:

• Customs inspections and clearance delays
• Severe weather and natural disasters
• Public holidays
• Carrier disruptions and transportation interruptions
• Labor disputes
• Political instability and government restrictions
• International sanctions
• Security incidents
• Temporary logistics congestion
• Force majeure events

MARIELCO will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

Delayed tracking

International tracking does not always update continuously. A shipment may remain without a new tracking scan for several days while moving between logistics hubs, countries, customs facilities, or last-mile delivery networks.

If your tracking information has not updated for an unusually long period, please contact MARIELCO Customer Care. We may request an investigation with the applicable logistics provider where appropriate.

Lost shipments

A shipment is not considered officially lost solely because tracking has temporarily stopped updating. If a shipment appears to be significantly delayed, MARIELCO may initiate an investigation with the relevant logistics provider.

If the carrier or logistics provider officially confirms that a shipment has been lost in transit, MARIELCO will provide an appropriate resolution, which may include replacement of the affected order or a refund. The appropriate resolution will depend on the circumstances of the shipment, product availability, applicable law, and the outcome of the carrier investigation.

Damaged shipments

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as reasonably possible. We recommend taking clear photographs of:

• Outer packaging and shipping label
• Damaged areas of the parcel
• Internal packaging
• Damaged product
• Any included documentation

Please contact MARIELCO Customer Care promptly and provide the relevant photographs and order information. We will review the issue and provide an appropriate resolution in accordance with our applicable policies.

Missing items

If an item appears to be missing from your order, please first check all internal packaging, product boxes, protective pouches, separate compartments, and whether the order was shipped in multiple packages.

If an item remains missing, contact MARIELCO Customer Care with your order number and relevant information.

Split shipments

In certain circumstances, an order containing multiple items may be shipped in more than one package. This may occur because of product availability, fulfillment requirements, packaging requirements, logistics routing, or carrier limitations.

Different packages belonging to the same order may receive separate tracking numbers and may arrive on different dates. Customers will not be charged additional Standard Shipping fees solely because MARIELCO chooses to split an order into multiple shipments.

09Returns & Cancellation

Refused deliveries

If a customer refuses delivery without prior authorization from MARIELCO, reasonable return shipping, storage, carrier, customs or other logistics costs actually incurred as a result of the refusal may apply.

Where legally permitted, such reasonable costs may be deducted from an applicable refund in accordance with our Returns & Refunds Policy. Refusing delivery should not be used as a substitute for following our authorized return procedure.

Packages returned to sender

A shipment may be returned to sender because of an incorrect address, failed delivery attempts, an unclaimed package, refused delivery, customs documentation issues, or customer failure to cooperate with delivery requirements.

If a shipment is returned, MARIELCO will review the circumstances and contact the customer regarding the available resolution. Additional costs resulting from customer-provided incorrect information, refusal, or failure to collect a shipment may be deducted from an applicable refund where permitted by law.

Return shipping address

MARIELCO does not publish one universal return address because the appropriate return destination may vary depending on the product, order, destination, and return circumstances.

Please do not return any merchandise without first contacting MARIELCO Customer Care.

After your return request has been reviewed and approved, MARIELCO will provide the authorized return address, return instructions, and any required return reference information.

Do not send returns to our legal business address or original shipping origin unless MARIELCO specifically instructs you to do so. Unauthorized returns may experience delays or may not be accepted. For complete return eligibility and refund conditions, please refer to our Returns & Refunds Policy.

Order cancellation before shipping

If you wish to cancel an order, please contact MARIELCO Customer Care as soon as possible. If the order has not yet entered a stage where cancellation is no longer operationally possible, we will make reasonable efforts to process the cancellation.

Once an order has been dispatched, it generally cannot be cancelled as a pre-shipment cancellation and may instead be subject to our Returns & Refunds Policy. Customized, personalized, or otherwise non-returnable products may be subject to additional cancellation restrictions.

Shipping fees and refunds

Whether an original shipping charge is refundable depends on the reason for the return and the applicable Returns & Refunds Policy. Where an order qualified for complimentary Standard Shipping, the original Standard Shipping charge is USD 0.

Express Shipping and other optional premium shipping charges may be treated separately from the merchandise refund unless otherwise required by applicable law.

10Restrictions & Contact

Shipping restrictions

MARIELCO reserves the right not to ship an order where shipment would violate applicable law, violate international sanctions, violate export or import restrictions, create an unreasonable security risk, be prohibited by the applicable carrier, or be impossible because of logistics limitations.

If we cannot fulfill an order for one of these reasons, we will contact the customer and provide an appropriate resolution.

Force majeure

MARIELCO is not responsible for delays caused by events beyond our reasonable control. Such events may include, without limitation:

• Natural disasters and severe weather
• Epidemics or public health emergencies
• War and civil unrest
• Government action and customs closures
• Transportation shutdowns and carrier network disruptions
• Labor disputes
• Cybersecurity incidents affecting logistics providers
• International sanctions
• Other force majeure events

Where possible, we will make reasonable efforts to keep affected customers informed.

Legal business address and shipping origin

MARIELCO's legal business address, shipping origin, and authorized return address may be different locations. For clarity:

• Legal business address — the registered address of the legal entity operating MARIELCO
• Shipping origin — Guangzhou, China
• Return address — provided by MARIELCO Customer Care after return authorization

Customers should not assume that the legal business address or shipping origin is an authorized return address.

Customer responsibility

By placing an order with MARIELCO, customers agree to provide accurate contact and delivery information, monitor relevant tracking information, respond to reasonable carrier or customs requests, follow applicable import requirements, follow MARIELCO's authorized return procedures, and contact Customer Care promptly if a significant delivery problem occurs.

Policy updates

MARIELCO may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, carrier availability, delivery regions, shipping costs, customs requirements, applicable laws, or operational practices.

The version published on this page will display the most recent update date. Changes will apply to orders placed after the updated policy becomes effective unless otherwise required by applicable law.

Contact us

If you have questions about shipping, delivery, tracking, customs, or your order, please contact MARIELCO Customer Care.

For shipment inquiries, please include your order number whenever possible so that we can assist you more efficiently. You can also track your order through our Order Tracking page.